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If the mailbox will not open for you, contact the Help Desk for assistance. If you're not sure if you have permissions to a shared mailbox, simply email the ATUS Help Desk to verify that you have access to that mailbox. If it was recently created, there may be a delay between when the inbox is created and when it's in a fully usable state. If you can access the mailbox using a Web browser, try removing the mailbox and re-adding it to Outlook. If you are not able to access a shared mailbox in the Outlook client:įirst try to open the mailbox using a Web browser as described below.

The Outlook app for iOS and Android allows you to add a shared mailbox from the settings.

Search for the mailbox you wish to open.

Click the link to Open another mailbox.

Select your name in the upper right corner.

Close out of this window the group mailbox will now be listed!Īccess a shared mailbox using a Web browser:

You can change the Account description to the mailbox name.

Click Sign in with another account and then enter your universal cloud username (in the form of and password.

Add your group mailbox email address and click Continue.

Click the ‘+’ in the lower left corner and select New Account… to add a new account.

Go to Tools on the menu bar and select Accounts….

The Shared Mailbox will appear below your account on the left-hand pane, in addition to it's Calendar in the Calendar area.

Click the mailbox name to add it, and then click Done.

Click the Shared With Me tab to the right, and then click the plus + button to add the Shared Mailbox you've been granted access to by searching for it in the provided window.

Select Accounts and then click Delegation and Sharing underneath your account details.

Click Microsoft Outlook in the upper left and click Preferences.

Instructions for the various current versions of Outlook are available below: Outlook (Microsoft 365 version) for Windows Outlook Microsoft 365 for Mac (New Experience) If you have permission to use a shared mailbox, you can access it using the Outlook desktop client or using Office 365 in the web browser.

Add shared email to outlook mac